Privacy Policy

Last updated: 17.12.2025

Imperial Living respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Cyprus law.

1. Who We Are

Company Name: R & A Imperial Living Ltd

Trading Name: Imperial Living

Registered Office: Archiepiskopou Makariou III 20A, 2324, Nicosia

Email: info@imperialliving.com.cy

Website: www.imperialliving.com.cy

Imperial Living is the data controller responsible for your personal data.

2. What Personal Data We Collect

We may collect and process the following data:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and purchase history
  • Payment confirmation details (no card data stored)
  • Communication history (emails, messages, calls)
  • Website usage data (cookies, IP address)

    3. How We Collect Your Data

  • When you place an order (online or in-store)
  • When you contact us via email, phone, or social media
  • When you subscribe to newsletters or promotions
  • Through cookies and analytics tools on our website

    4. Why We Use Your Data (Legal Basis)

We process your personal data for the following purposes:

  • To process and deliver your orders (contractual necessity)
  • To issue invoices and comply with legal obligations (legal obligation)
  • To provide customer support and after-sales service (legitimate interest)
  • To send marketing communications (only with your explicit consent)
  • To improve our services and website performance (legitimate interest)

5. Marketing Communications

You will only receive marketing communications if:

  • You have given explicit consent, or

  • You are an existing customer and the communication relates to similar products

You may unsubscribe at any time via the link in our emails or by contacting us directly.

6. Sharing Your Data

We may share your data only with trusted third parties such as:

  • Delivery and logistics partners
  • Payment service providers
  • IT, hosting, and CRM providers
  • Legal or regulatory authorities when required by law

All third parties are contractually bound to comply with GDPR.

7. Data Retention

We retain personal data only for as long as necessary:

  • Order and invoice data: as required by tax and accounting law

  • Marketing data: until consent is withdrawn

  • Customer service data: for reasonable operational needs

8. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with the Cyprus Data Protection Commissioner

Requests can be sent to: support@imperialliving.com.cy

9. Cookies

Our website uses cookies to enhance user experience and analyze traffic.
You can manage cookie preferences through your browser settings or cookie banner.

10. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

11. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be published on our website.